How do I search for a DVD/Blu-Ray title?
Click on Shop in the menu at the top of the page.
Located below the banner, you will see a search bar on the right hand side of the screen called “Search DVD shop here”. Just enter the name of the title and/or director/actor, and the search function will show you the relevant titles.
How much does postage cost for my order?
We now offer free delivery to all Australian addresses.
Overseas postage is calculated based on the destination country and the weight of the item. Postage cost is calculated during the ordering process.
What is the timeframe for delivery of my order?
Within Australia after dispatch, delivery can usually be expected within 2 (Victoria & capital cities) – 5 (Regional areas) business days. International post will generally take 5 – 10 business days after dispatch but due to customs procedures in some countries; can take up to 4 weeks.
Can I track my order?
No, as orders are shipped by normal post.
What credit cards does Umbrella Entertainment accept?
We accept Visa and Mastercard through our website and phone orders.
I don't have a credit card, are there other payment options?
We accept payments via Paypal, direct deposit, money order or cheque. Goods are shipped after money has cleared, usually the next business day.
Do you ship overseas?
Yes, but please check DVD or Blu-ray is encoded in your region and your DVD or Blu-ray player is compatible to play disc.
Will your DVDs play in my country?
Australian DVDs are in PAL format and encoded for Region 4 unless stated otherwise on our website. You may notice that some discs have multiple zones ensuring playability in other countries, providing your DVD player and television are both PAL compatible. Please refer to each individual item's page for this information and the next topic for details on region encoding.
What do PAL and NTSC mean?
PAL and NTSC are two different types of Television screen formats.
NTSC stands for ‘National Television Standards Committee’. This is the standard format used for television in USA, Canada, Central American and Japan. This format uses 525 lines of resolution at 60 half frames per second.
PAL stands for ‘Phase Altering Line’. This is the standard format used for televisions in Australia, United Kingdom and most of the rest of the world. This format uses 625 lines of resolution at 50 half frames per second.
What do the "regions" mean?
There are six DVD regions in the world. Each DVD is labelled with a region(s) it is from.
Region 1 - Canada, United States, U.S. territories, Bermuda
Region 2 - Europe, Western Asia, Egypt, Japan, Lesotho, South Africa, Swaziland, British overseas territories, French overseas territories, Greenland
Region 3 - Southeast Asia, South Korea, Hong Kong, Macau, Taiwan
Region 4 - Australia, New Zealand, Oceania, Central and South America, Caribbean, Mexico
Region 5 - Africa, Central and South Asia, Belarus, Mongolia, North Korea, Russia, Ukraine
Region 6 - Mainland China
Additionally, DVDs may be encoded as Region 0, or Region All, which means that they are compatible throughout regions 1-6.
Blu-ray discs are also region encoded, with the regions being as follows:
Region A - Americas, East and Southeast Asia, U.S. territories, Bermuda
Region B - Africa, Europe, Australia, New Zealand, Oceania, Middle East, Netherlands, British overseas territories, French territories, Greenland
Region C - Central and South Asia, Mongolia, Russia, China
Some Blu-ray discs may also be multi-region, ie A, B and C, which means they are compatible in all regions.
Our website will list all the regions a particular DVD or Blu-ray title is compatible with. Regional codes are optional for the makers of DVD & Blu-ray discs themselves. The encryption system on each disc is the same which leads to the next question.
Do you offer DVDs that are for Hard of Hearing persons?
Yes, titles will appear with English HOH under the individual releases details but please note not all our titles have HOH captions.
My disc won't play!
Quite often the cause of this can be due to discs that have been handled the wrong way (ie. fingerprints or scratches on the read surface, discs forcibly removed from their casing causing cracks). It is unlikely for a disc to be faulty in any way when manufactured. There are rare instances of faulty batches which usually result in product recalls. It is therefore very important that you check for any of these problems before contacting us.
Occasionally discs have been found to not be compatible with certain DVD players which are why we encourage our customers to firstly check any problem discs on another brand of player.
In the case of Blu-ray discs, a dedicated Blu-ray player (such as the PlayStation 3) is required to play discs of this format.
Failing the above, please refer to our Returns Policy information.
Will DVDs play on my computer?
In general, all DVDs play back on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC and PAL formats. We do recommend you check your manual for confirmation before you proceed with purchase of DVDs.
DVDs will not play in Xboxes.
Interested in a specific title?
Our website, Facebook, Twitter and youtube sites are constantly being updated with the most up to date information about forthcoming releases. Feel free to sign up to our mailing list for regular updates on our releases. Also you are welcome to email us if you would like to recommend a title we should release as well.
Unable to answer your enquiry?
If you can't find an answer to your question on this FAQ page, please visit our Contact page to contact us by phone on +61 3 9020 5143 or email email@example.com.