CHRISTMAS CLOSURE:

The Umbrella Entertainment office will be closed from Friday December 23rd until Monday 2nd January 2017. No orders will be processed during this period.

All orders received during this time will be shipped from Tuesday 3rd January 2017. Any email /phone correspondence received will be responded to as soon as possible from Tuesday 3rd January 2017.

We cannot guarantee any Christmas delivery after Friday 9th December 2016. Should you have any further enquiries please contact us at customerservice@umbrellaent.com.au

Below is a list of where to send your communication depending on who you are trying to contact. We endeavour respond to your query within 1-2 business days.

Website Enquiries

If you have any enquiries regarding a website order you have placed OR If you have encountered a problem with the Umbrella Entertainment website then please contact us at customerservice@umbrellaent.com.au. When inquiring about an order please include your order number for quick reference.

General Company Enquiries

If you have any questions regarding Umbrella Entertainment, feel free to contact us at customerservice@umbrellaent.com.au

Sales/Wholesale Enquiries (DVD and Digital)

If you have a physical or online store and would like to set up an account with Umbrella Entertainment, then please send in your emails to our Sales and Business Development Manager – James Brennan at james@umbrellaent.com.au.

Theatrical and Public Performances Enquiries

For all enquiries regarding our theatrical releases, public performance licensing please visit our theatrical website at umbrellaentfilms.com.au or please email your details and requirements to theatrical@umbrellaent.com.au or to our Theatrical coordinator – Achala Datar on achala@umbrellaent.com.au

Distribution Enquiries

If you have a film that you are looking to distribute (script or finished project) then please email us at acquisitions@umbrellaent.com.au or send your emails to acquisitions coordinator – Fergus Grady at fergus@umbrellaent.com.au.

We need a one paragraph synopsis and a short biography of the people involved in the project, making sure you highlight any past experience.  If the film is of interest then we will contact you inviting you to submit a one page outline, script or any supporting stills/footage.

When making a purchase online

Currency on Website

All currency on the Umbrella Web Shop is in Australian Dollars - AUD.

Shipping:

Australia Post will deliver your order between 9am to 5pm, Monday to Friday using a standard service.

Following are the shipping estimates :
VIC & Capital Cities – current day (this is day after dispatch) + 3 days
Regional areas – current date + 5 business days. 

For international orders, please allow 3-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks).
International customers will be responsible for any import duties, taxes or any other import related costs.
For orders delivered with Australia, no import duties will apply.

Shipping Rates:

Shipping rates are calculated based on weight and location. 

Domestic shipping starts at $2.49 AUD and international starts at $8.42 AUD.

Order Enquiries:

Please contact customer service with your full name and UMB reference number at customerservice@umbrellaent.com.au

Difference Between Manufactured On Demand and a Commercial DVD:

DVDs produced on-demand are similar to, but not quite same as, DVDs you'd buy at the local video store. DVD movies you buy at the local video outlet are manufactured from a mold via a stamping process whereas on-demand DVDs are "burned". Each carries information read by the DVD player, but the physical properties of the two are different.

Most DVD players are compatible with both commercial DVD-Video and one or more of the "recordable DVD formats. Our on-demand DVDs are manufactured using the most widely accepted format, DVD-R.

The owner's manual of the DVD player usually lists which DVD recording formats it can play. Almost all DVD players can play DVD-R (except for some older models made before 2000).

All MOD Titles are provided with Basic Paper Printed Cover/Case Art and Disc Art.

If a MOD Product is purchased, please allow 2-4 Business Days for the DVD to be manufactured before it is shipped.

Umbrella on Demand - Powered by Vimeo.

Please see: On Demand - How to guide.

Umbrella Entertainment’s address:

If you would like to contact us using the age old method of traditional mail then here is our address; and if you need to contact us via phone then our number is below:

Unit 13/79-83 High Street
Kew, Victoria, Australia 3101
Phone: +61 3 9020 5130

Office Hours:

Monday – Friday 9.00AM-5.30PM

The Umbrella Entertainment office will be closed from Friday December 23rd until Monday 2nd January 2017. No orders will be processed during this period.